Shipping and Returns
Returns
Due to the nature and sensitivity of the product. All items are nonrefundable. If your item arrives damaged, please reach out to hello@luxeheal.com to resolve this issue. We DO NOT issue refunds. If return is approved we will issue store credit in the amount spent.
Large sales such as BOGO sale items are subject to change, we will do our very best to get you the color ordered but in the event we need to swap, we will. After all, the item is FREE.
Faja Sizing Assistance
It is the customer's responsibility to ensure correct measurements are provided for sizing assistance. Smallest part of the waist, largest part of the hips. We ARE NOT responsible for incorrect measurements.A all
All sales are final due to sanitary reasons. We are unable to accept returns on undergarments or supplies. If sizing assistance was elected, you have 3 days after date of delivery to inform us of incorrect fit. You will be asked to submit photos with tape measurer to the smallest part of your waist & largest part of your hips to hello@luxeheal.com with order number to ensure measurements provided at the time of sizing were correct.
If you do not elect the free faja sizing assistance provided, we are not responsible in any way for the improperly fitting garment, Please know and understand WE ARE NOT CUSTOM! We ask for waist and hip measurements, if you have extreme measurements (larger hips, thighs etc) Please elect custom options which we do not refer or provide.
All fajas have different size charts, located in the faja photos of each garment. In the event we do size you, please understand only the garment stated is what will work for your particular measurements. You will not be the same size in every style. Upon receipt of measurements we will provide you with any faja that accommodates your measurements. Please select stage dependent of dr/procedure specifics.
If return/exchange is approved, All tags on garment must be intact for return with no stains or signs of visible wear. We do not accept unapproved returns, they will be refused.
All orders automatically are shipped with insurance & signature confirmation included. In the event your package is lost or misplaced by USPS, after it's confirmed, we will send you a new package replacing your order lost/misplaced. If package is signed for we will not issue a replacement or refund under any circumstances.
WE ARE NOT RESPONSIBLE FOR DELIVERY TO AN INVALID ADDRESS
If you realize you have placed an order with an invalid address, email us at hello@luxeheal.com or text (689) 229-4266 immediately BEFORE your order is shipped to correct and update shipping address. Processing and shipping takes approximately 1-2 business days from the exact date order is placed, as there is enough time to contact us for a correction of an invalid shipping address.
After order is shipped out we are no longer responsible for the invalid address associated with the order. If item is shipped and returned with insufficient address-LuxeHeal will withhold shipping cost and refund remaining balance. Mistakes such as missing apartment numbers or invalid information is the customer's responsibility.
Shipping and Handling
In an effort to prevent fraud, we DO NOT ship orders where billing and shipping address do not match. The order WILL BE shipped to the billing address.
All orders have 3-5 business day processing timeframe prior to shipment. If you need expedited shipping, please elect that option at checkout.
Free shipping over $150 is applicable to United States orders only. Free shipping over certain amount DOES NOT APPLY DURING SALE TIMES! (for example BOGO due to weight)
International Orders outside US territory can take 1-4 weeks via USPS. We are NOT RESPONSIBLE for customs charges and have no way to foresee them. You will need to work directly with customs regarding package release.