SHIPPING & RETURNS POLICY

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At LuxeHeal, we want you to have a smooth shopping experience. By placing an order, you agree to the following policies.

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ORDER PROCESSING & SHIPPING

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Orders typically require 3–5 business days for processing, excluding weekends and holidays. Processing time is separate from shipping time, and expedited shipping does not speed up processing. Processing may take longer during sales, launches, restocks, holidays, BOGO promotions, and other high-volume periods.

Pre-order items ship according to the estimated timeframe listed on the product page. Pre-order dates are estimates and may change due to circumstances outside our control.

Once an order is placed, it cannot be changed or canceled. Customers are responsible for providing accurate shipping information.

LuxeHeal is not responsible for delays, lost packages, theft, or packages delivered to an incorrect address due to customer-provided information. Packages marked “Delivered” by the carrier are considered fulfilled.

Orders $100+ may require a signature and/or valid photo ID upon delivery.

MISSING, DAMAGED & INCORRECT ITEMS

Please inspect your order upon delivery. Missing, damaged, defective, or incorrect items must be reported within 3 days of delivery. Shipping damage should be reported within 48 hours whenever possible. Photos and packaging may be required.

RETURNS & EXCHANGES

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Eligible return or exchange requests must be submitted within 3 days of delivery.

Items must be:

• Unworn, unwashed, and unaltered

• Free of stains, makeup, deodorant, perfume, smoke, body odor, pet hair, or other signs of wear

• Returned with original tags and packaging

Approved returns must generally be shipped back within 7 days of approval.

Unless otherwise stated, approved returns are issued as store credit only. Original shipping charges are non-refundable, and customers are responsible for return shipping unless LuxeHeal sent an incorrect or defective item.

FAJAS & COMPRESSION GARMENTS

Because compression garments are intimate apparel, strict return rules apply.

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We strongly recommend using LuxeHeal sizing assistance before ordering. Items purchased without using our sizing assistance are not eligible for returns or exchanges due to fit. Sizing recommendations do not guarantee a specific fit or result.

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FINAL SALE

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BOGO, clearance, liquidation, heavily discounted, promotional, used, worn, washed, altered, damaged, sanitary/personal-use, research, and other items marked Final Sale are not eligible for return, exchange, refund, or store credit, unless LuxeHeal made an order fulfillment error.

During BOGO and promotional sales, LuxeHeal may substitute unavailable promotional items with an item of equal or lower value when permitted by the promotion terms.