Shipping and Returns
Returns
Due to the nature and sensitivity of the product (Scar Kits) All items are nonrefundable. If your item arrives damaged, please reach out to hello@luxeheal.com to resolve this issue.
Faja's are final sale UNLESS you elect sizing assistance from a customer service associate. It is the customer's responsibility to ensure correct measurements are provided for sizing assistance. We are NOT RESPONSABLE for incorrect measurements. A all
All sales are final due to sanitary reasons. We are unable to accept returns on undergarments, absorbent materials or supplies.
If refund is approved, All tags on garment must be intact for return with no stains or signs of visible wear. We do not accept unapproved returns, they will be refused.
All orders automatically are shipped with insurance & signature confirmation included. In the event your package is lost or misplaced by USPS, after it's confirmed, we will send you a new package replacing your order lost/misplaced. If package is signed for we will not issue a replacement or refund under any circumstances.
WE ARE NOT RESPONSIBLE FOR DELIVERY TO AN INVALID ADDRESS
If you realize you have placed an order with an invalid address, email us at hello@luxeheal.com or text (689) 229-4266 immediately BEFORE your order is shipped to correct and update shipping address. Processing and shipping takes approximately 1-2 business days from the exact date order is placed, as there is enough time to contact us for a correction of an invalid shipping address.
After order is shipped out we are no longer responsible for the invalid address associated with the order. If item is shipped and returned with insufficient address-LuxeHeal will withhold shipping cost and refund remaining balance. Mistakes such as missing apartment numbers or invalid information is the customer's responsibility.
Shipping and Handeling
Free shipping over $100 is applicable to United States orders only.
International Orders outside US territory can take 1-4 weeks via USPS.