SHIPPING & RETURNS

1. Size Assistance & Return Eligibility

Complimentary sizing assistance is available prior to purchase and is strongly encouraged.
Orders are final if sizing assistance was not requested or if provided recommendations were not followed.
Items that are worn, altered, washed, damaged, or missing original tags and packaging are not eligible for return or exchange.

2. Order Modifications

Once an order is submitted, it cannot be changed, canceled, combined, or edited for any reason.
Customers are responsible for verifying all order details before checkout, including items, sizes, shipping address, and payment information.

3. Processing, Shipping & Final Sale Notice

Processing Time: Up to 5 business days (Monday–Friday, excluding U.S. holidays).
High-Volume Sales: During sales events, promotions, or high-volume periods (including BOGO offers), processing and shipping times may be extended beyond standard timelines.
Transit Time: Shipping transit time varies based on the selected method and begins after processing is complete.
Website Liquidation: We are actively liquidating the website. All sales are final once a purchase is made.
Urgent Orders: Do not purchase using BOGO or promotional codes if you require immediate shipment.Promotional orders are fulfilled last and may experience delays.

4. Fraud Prevention & Address Verification

All orders are subject to payment and address verification.
Orders with mismatched billing and shipping information may be held, delayed, or canceled until verification is completed.
Repeated failed verification attempts may result in permanent shopping restrictions.

5. High-Volume & BOGO Sale Fulfillment

During sales or BOGO events, item substitutions of equal or higher value may be made at no additional cost.
Substituted items are subject to the same return and final sale policies as all other items.

6. Returns, Exchanges & Store Credit

Return requests must be submitted within 3 days of delivery, and approved items must be returned within 7 days of approval.
Customers are responsible for return shipping unless the company made an error.
No cash refunds are issued. Approved returns receive store credit only.
Orders totaling $150 or more require signature confirmation upon delivery. The name on the delivery must match a valid ID exactly.

7. Lost, Damaged, or Misdelivered Packages

All shipments are insured.
Claims for lost or damaged packages must be reported within 48 hours of the delivery scan.
Customers must contact LuxeHeal within this timeframe for assistance.
Packages marked as “delivered” by the carrier are the customer’s responsibility to investigate directly with the carrier.

8. Contact Information

For sizing assistance or support before ordering, contact hello@luxeheal.com or use the website chat.
Support hours: Monday–Friday, 10 a.m.–4 p.m. EST.

Shipping and Returns